Questions we are actually asked

The ones that come up most

Do I pay for my drivers and porters?

No, and you never will. Crew logins are free and unlimited: their jobs, timesheets, expenses, holiday requests and vehicle checks are all included. You pay for the people at desks.

Is storage really included?

Yes. Facilities, units, agreements, recurring billing, interim storage between two moves, and the lien process if an account falls badly behind. It is not a module you add later.

What happens to my prices when I change them?

A change makes a new version of your tariff. Quotes already sent keep the version they were priced under, so a customer accepting next week gets the price you quoted, not the one you have since changed.

Can I edit an invoice after I have issued it?

No, and that is deliberate. An issued invoice is fixed and corrections are credit notes, which is what HMRC expects and what your accountant will want to see.

Do you hold my customers' card payments?

No. Payments go straight to your own account. We are never the merchant of record for your move, and we never hold your money.

What does it cost to send text messages?

Texts are bought in blocks, listed on the pricing page. They do not expire while you are subscribed, and you get 25 free segments to test with. Everything else — address lookups, distances, maps, email — is in the price.

Can I get my data out?

Yes, at any time, including during and after a trial. Every table exports, and the accounting sync pushes to Xero, QuickBooks or Sage.

What if I start a trial and run out of time?

Extend it to thirty days yourself, once, with one click. Setting up a tariff and a fleet properly takes longer than a fortnight for most firms.

Do I need to install anything?

No. It runs in a browser, and you can install it to your dock or taskbar so it opens in its own window. Crew use the same thing on their phones.

Is there a setup fee?

No, optional or otherwise. Setting up your email sending and your domain is self-serve and free.